royalbet Platform Privacy Notice

This page describes what we collect when you use royalbet and how we keep that data protected. We collect personal information to verify your identity, process your payments, and comply with anti-money-laundering regulations. We store this data securely and do not share it with third parties except where required by law or to process your transactions.

Our privacy practices are designed around transparency. You have the right to know what we collect, how we use it, and who has access to it. If you have questions about your data or how we handle it, our support team can provide details.

Read on to understand our data practices in full.

What we collect on royalbet

We collect several categories of information when you create an account and use our platform. Personal identifiers include your full name, date of birth, email address, and phone number. These are required to set up your account and verify your identity.

We also collect identity documents. You upload a photo of your national ID (KTP), passport, or driver's license—front and back. We request proof of address, typically a utility bill or bank statement dated within the last three months. These documents are stored securely and used only for verification purposes.

We also collect behavioral data. This includes your login history, the games you play, your betting activity, and your account balance. We use this data to detect fraud, prevent money laundering, and improve our platform. We do not sell this data to third parties.

How we use your data on royalbet

We use your personal information for several purposes. First, we verify your identity to comply with anti-money-laundering (AML) regulations. Jurisdictions that permit online gaming typically require operators to know their customers and report suspicious activity. We fulfill this obligation by collecting and reviewing your documents.

Second, we use your data to process deposits and withdrawals. When you request a withdrawal, we verify that the withdrawal method matches your account details and that your account history is consistent. This protects you from unauthorized access and us from fraud.

Third, we use your data to provide customer support. If you contact us with a question or issue, our support team accesses your account history to help resolve it. We also use your email and phone number to send you important notifications about your account, such as verification confirmations or withdrawal status updates.

Identity verification

We verify your documents to comply with AML regulations and prevent fraud.

Payment processing

We use your payment details to process deposits and withdrawals securely.

Customer support

We access your account data to help resolve issues and answer questions.

Fraud detection

We monitor account activity to detect and prevent unauthorized access and money laundering.

Third-party processors and data sharing

We work with third-party service providers to operate our platform. Payment processors handle your deposits and withdrawals. These processors are contractually obligated to protect your data and use it only for payment processing. We do not share your data with them for any other purpose.

We may also share your data with government agencies or law enforcement if required by law. For example, if we receive a court order or a request from a financial regulator, we will comply. We do not voluntarily share your data with government agencies; we do so only when legally compelled.

We do not sell your data to advertisers, data brokers, or other commercial entities. Your information is not used for marketing purposes outside of royalbet.

Your data is yours. We collect it only to operate our platform and comply with law. We do not sell it, trade it, or use it for purposes you have not authorized.

Data security and storage on royalbet

We store your data on secure servers with encryption and access controls. Our servers may be located outside your jurisdiction, but we apply the same security standards regardless of location. We use industry-standard encryption (TLS/SSL) to protect data in transit. Data at rest is encrypted using AES-256 or equivalent.

We limit access to your data to employees and contractors who need it to perform their job. All staff members sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your data for as long as your account is active, plus a retention period required by law (typically 5-7 years for AML compliance). After that period, we delete or anonymize your data. If you close your account, we retain your data only as long as legally required.

Cookies and tracking on royalbet

We use cookies to track your session and remember your preferences. A cookie is a small file stored on your device that identifies you to our servers. When you log in to royalbet, we set a session cookie so you do not have to log in again on every page. We also use cookies to track which games you play and which markets you view, so we can personalize your experience.

You can disable cookies in your browser settings, but doing so may affect your ability to use our platform. For example, you may be logged out frequently or unable to access certain features. We do not recommend disabling cookies, but the choice is yours.

We do not use cookies to track you across other websites. Our cookies are used only on royalbet.

Your rights and how to contact us

You have the right to access your data. You can request a copy of all personal information we hold about you by contacting our support team. We will provide it within a standard service window.

You have the right to correct your data. If any information in your account is inaccurate, you can update it through your account settings or by contacting support.

You have the right to request deletion of your data, subject to legal retention requirements. If you close your account and request data deletion, we will delete your data after the legally required retention period expires.

If you have questions about our privacy practices, contact our support team via email or live chat. We provide English-language support. You can also reach us through our FAQ page for common privacy questions.

This privacy notice may be updated from time to time. If we make material changes, we will notify you via email or by posting a notice on our platform. Your continued use of royalbet after such notice constitutes acceptance of the updated privacy notice.